The BBC has recently made changes to the online form which can be used by members of the public to submit a complaint.
Not only is the look of the form different but the order of some of the questions has been changed – for example the request to provide details of the programme/report concerned now appears after the actual complaint – which may cause some confusion to those familiar with the previous version.
As always we nevertheless recommend using the online form rather than the phone-in or postal options available and we strongly suggest taking a screenshot at the ‘review and submit’ stage for future reference.
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