The UK government recently published draft versions of the new Royal Charter and the Framework Agreement ahead of their debate in Parliament.
“The Royal Charter forms the constitutional basis of the BBC and its current Charter is due to expire at the end of 2016.
Following the publication of the Government’s proposals in a White Paper on 12 May the Government is publishing the draft Charter and draft Framework Agreement.”
The text of the draft version of the new Charter (which will be in effect until December 31st 2027) can be found here. The draft includes details of the proposed new BBC Board, the proposed mid-term review (section 57) and the enhanced role of OFCOM, including in the handling of complaints (section 56).
The draft Framework Agreement (available here) includes a section concerning the complaints procedure from page 35 onwards.
Additional relevant documents can be found here.