Following the Jewish Chronicle’s November 3rd report which exposed the extent to which complaints concerning BBC Arabic were systemically left pending for months or even ignored altogether, it would appear that BBC management has taken its own apology on the matter seriously.
In a response carried in the Jewish Chronicle’s report the corporation’s spokesperson stated:
“We apologise for the unacceptable delay and will ensure formal responses are issued as soon as possible.”
Between November 1st (when the JC’s request for comment first reached the BBC’s desk) and November 14th, the corporation addressed thirteen of our complaints, leaving none of the original list of twenty-six complaints (all submitted between June 2021 and October 2022) unanswered or unresolved.
Notably, not even one of these CAMERA Arabic complaints was rejected; all have been upheld and have resulted in corrections on the BBC Arabic website as well as on its social media accounts in Arabic.
In the upcoming weeks, CAMERA Arabic will publish a series of posts explaining the various corrections.
Revisiting the pending times statistics after the completion of this process reveals just how problematic the situation was prior to the Jewish Chronicle having brought the issue into public view.
On average, a reply to a complaint by submitted by CAMERA concerning BBC Arabic content took 126.4 working days: more than 12 times what the BBC considers to be a reasonable handling period. The average time for a complaint by CAMERA concerning BBC Arabic to be resolved (with or without an official BBC response) was 91.8 working days: more than 9 times the time frame set by the BBC in its “complaints framework” document.